TERMS OF SERVICE
Effective Date: January 24, 2026
Last Updated: January 24, 2026

These Terms of Service (“Terms”) govern your use of the Leadership Edge to Impact website (leadershipedgetoimpact.com) and coaching services provided by Sandi High (“we,” “our,” “us,” or “Coach”).

By accessing our website or engaging our coaching services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

1. SERVICES OVERVIEW
Leadership Edge to Impact provides executive coaching, leadership development, and related professional services (“Services”). Our Services include individual coaching sessions, leadership assessments and evaluations, coaching programs and packages, strategy sessions, and group coaching or workshops when offered.

Our Services are professional coaching services and are NOT therapy, counseling, or mental health treatment. We do not provide legal, financial, or medical advice. Results are not guaranteed. Coaching is not a substitute for professional medical, psychological, legal, or financial services. If you require therapy, counseling, or other professional services, we recommend you seek appropriate licensed professionals.

2. CLIENT AGREEMENT AND ENGAGEMENT
When you schedule a consultation or book coaching services, you enter into a binding agreement with Leadership Edge to Impact. By booking, you confirm that you are at least 18 years of age, you have the authority to enter into this agreement, all information provided is accurate and truthful, you understand the nature of coaching services, and you agree to these Terms of Service.

Initial discovery sessions are complimentary and do not obligate either party to ongoing coaching. Either party may decide not to proceed with a coaching relationship after the discovery session.

When you purchase a coaching package, you agree to the specific scope, duration, and price of the selected package, the payment terms outlined in your package agreement, the cancellation and rescheduling policies described in these Terms, and active participation and engagement in the coaching process.

3. PAYMENT TERMS
All fees for Services are outlined on our website or in your service agreement. Prices are subject to change, but changes will not affect Services already purchased. All fees are in U.S. dollars (USD). Payment may be made via credit card, bank transfer, or other payment methods as agreed upon.

For single sessions, payment is due at the time of booking or as invoiced. For coaching packages, payment is due in full before the first coaching session unless alternative payment arrangements have been made in writing. If a payment plan is offered, all installments must be paid according to the agreed schedule.

Late payments may result in suspension of Services until payment is received. A late fee of $50 or 5% of the outstanding balance (whichever is greater) may be applied to payments more than 15 days overdue. Failure to make payment may result in termination of the coaching relationship.

Failure to pay for Services may result in suspension or termination of Services, collection efforts including legal action, reporting to credit agencies, and client responsibility for all collection costs including reasonable attorney fees.

4. SCHEDULING, CANCELLATION, AND RESCHEDULING
Sessions are scheduled via Calendly or by mutual agreement. You are responsible for attending sessions at the scheduled time. Session times are reserved exclusively for you.

Cancellations must be made at least 48 hours in advance of the scheduled session. Cancellations with less than 48 hours notice will be charged the full session fee. No-shows (failure to attend without notice) will be charged the full session fee. Cancelled sessions with proper notice may be rescheduled subject to availability.

If we need to cancel a session, you will be offered a rescheduled session at no additional charge. In the event of emergency or illness, we will make every effort to provide reasonable notice.
Sessions may be rescheduled with at least 48 hours notice. Rescheduling is subject to Coach availability. Repeated rescheduling may result in forfeiture of the session.

Sessions begin at the scheduled time regardless of client arrival time. If you arrive late, the session will end at the originally scheduled time. No refunds or make-up time will be provided for late arrivals.

Coaching packages must be used within the timeframe specified in your package agreement (typically 6-12 months). Unused sessions expire and are non-refundable after the package expiration date. Extensions may be granted in extraordinary circumstances at Coach’s discretion.

5. REFUND POLICY
Discovery sessions are complimentary and not eligible for refund. Single session fees are non-refundable once the session is completed. Coaching package fees are non-refundable after the first coaching session has occurred.

If you have purchased a coaching package and have not yet attended your first session, you may request a full refund within 7 days of purchase. Refund requests must be submitted in writing to sandi@leadershipedgetoimpact.com. Refunds will be processed within 14 business days.

Once the first coaching session of a package has occurred, no refunds will be provided for unused sessions. In exceptional circumstances (serious illness, relocation, etc.), a partial refund may be considered at Coach’s sole discretion.

Approved refunds will be processed within 14 business days and issued to the original payment method. Processing fees, if any, are non-refundable.

6. CLIENT RESPONSIBILITIES
As a client, you agree to attend scheduled sessions on time and prepared, complete any assignments or assessments as requested, communicate honestly and openly during sessions, take responsibility for your own decisions and actions, respect the Coach’s time and professional boundaries, provide timely notice for cancellations or schedule changes, maintain confidentiality regarding other clients in group settings, and refrain from recording sessions without prior written consent.

You acknowledge that you are responsible for your own choices and actions, coaching results depend on your commitment and effort, the Coach does not guarantee specific outcomes or results, and you will seek appropriate professional help if needed (medical, legal, financial, etc.).

7. COACH RESPONSIBILITIES
Leadership Edge to Impact commits to provide professional coaching services with integrity and competence, maintain confidentiality as outlined in Section 10, respect your autonomy and decision-making authority, provide a supportive and non-judgmental coaching environment, honor scheduled session times, maintain professional boundaries, and continuously develop coaching skills and knowledge.

8. CONFIDENTIALITY
We maintain strict confidentiality regarding all client information, including your identity as a client, content of coaching sessions, personal information shared during coaching, and assessment results and coaching materials.

We may disclose information only when required by law or court order, you provide written consent, there is imminent danger to you or others, as necessary to protect our legal rights, or to third-party service providers bound by confidentiality (e.g., payment processors).

You agree to keep the content of coaching sessions confidential, not share proprietary coaching materials, frameworks, or assessments without permission, maintain confidentiality of other participants in group coaching settings, and not record sessions without prior written consent.

Sessions may not be recorded (audio or video) without prior written consent from both parties. If recording is permitted, you agree not to share or distribute recordings without written permission. Unauthorized recording is a violation of these Terms and may result in immediate termination of services.

9. INTELLECTUAL PROPERTY RIGHTS
All materials, content, frameworks, assessments, and methodologies provided by Leadership Edge to Impact, including but not limited to the EDGE Framework, the Four Leadership Stages model, Leadership Edge Assessment, coaching tools and worksheets, written materials and handouts, and website content are the exclusive intellectual property of Leadership Edge to Impact and are protected by copyright, trademark, and other intellectual property laws.

When you engage our Services, you receive a limited, non-exclusive, non-transferable license to use coaching materials solely for your personal development purposes.

You may NOT reproduce, distribute, or sell our materials, use our materials for commercial purposes, modify or create derivative works from our materials, share our proprietary frameworks or assessments with others, remove copyright or proprietary notices from materials, or use our content, frameworks, or methods in your own coaching or consulting practice.

Any materials you create or provide during coaching remain your property. However, you grant us permission to use anonymized examples or insights from our work together for educational or marketing purposes, with your prior consent.

10. LIMITATION OF LIABILITY
You understand and agree that coaching is a professional relationship focused on goal achievement and personal development. Coaching is not therapy, counseling, or medical treatment. The Coach is not liable for your decisions, actions, or results. Results are not guaranteed and depend on your commitment and effort. Coaching may involve discussing sensitive topics that may be uncomfortable.

Our Services are provided “as is” without warranties of any kind, either express or implied. We do not guarantee specific results or outcomes, that coaching will meet your expectations, that Services will be uninterrupted or error-free, or that defects will be corrected.

To the maximum extent permitted by law, Leadership Edge to Impact shall not be liable for indirect, incidental, special, consequential, or punitive damages, loss of profits, revenue, data, or business opportunities, personal injury or emotional distress, damages resulting from your decisions or actions, or damages exceeding the amount you paid for Services.

Our total liability for any claim arising from Services shall not exceed the total amount you paid for Services in the 12 months preceding the claim.

You agree to indemnify and hold harmless Leadership Edge to Impact, its officers, employees, and representatives from any claims, damages, losses, or expenses (including attorney fees) arising from your violation of these Terms, your use of our Services, your violation of any third-party rights, or your decisions or actions taken as a result of coaching.

11. TERMINATION
You may terminate the coaching relationship at any time by providing written notice. However, fees for completed sessions remain due and payable, prepaid packages are non-refundable except as outlined in Section 5, and you remain responsible for any outstanding balances.

We reserve the right to terminate the coaching relationship if you violate these Terms, you fail to make required payments, you engage in abusive, threatening, or inappropriate behavior, you are not actively engaged in the coaching process, continuing the relationship would be unethical or ineffective, or your needs would be better served by another professional.

Upon termination by Coach, we will provide written notice when possible, you will receive a refund for any prepaid, unused sessions at Coach’s discretion, and all outstanding balances remain due and payable.

Upon termination, all rights and licenses granted to you under these Terms cease immediately, you must cease using all proprietary materials, confidentiality obligations continue indefinitely, and outstanding payment obligations remain in effect.

12. PROFESSIONAL BOUNDARIES
To maintain a professional coaching relationship, our relationship is strictly professional and limited to coaching services. Sessions occur at scheduled times only. Communication outside sessions should be limited to scheduling and brief clarifications. We do not engage in dual relationships (personal, business, or romantic). We do not accept or solicit gifts beyond nominal value. Emergency support or crisis intervention is not available (contact appropriate emergency services if needed).

13. TECHNOLOGY AND VIRTUAL SESSIONS
Sessions may be conducted via video conferencing (Zoom, Google Meet, etc.) or phone. You are responsible for reliable internet connection and appropriate technology, a private and quiet space for sessions, and technical issues on your end that interfere with sessions.

We are not responsible for technical difficulties beyond our control, compromised confidentiality due to your location or technology, or lost session time due to technical issues (sessions end at scheduled time regardless).

If a session cannot be completed due to technology failure, we will make reasonable efforts to reschedule. No refunds will be provided for partial sessions. Rescheduling is subject to availability.

14. DISPUTE RESOLUTION
If you have concerns or disputes, please contact us at sandi@leadershipedgetoimpact.com. We will make good faith efforts to resolve issues informally.

If informal resolution fails, both parties agree to participate in mediation before pursuing legal action. Mediation costs will be shared equally.
Any disputes not resolved through mediation shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Atlanta, Georgia.

These Terms are governed by the laws of the State of Georgia, United States, without regard to conflict of law principles. You consent to the exclusive jurisdiction of the state and federal courts located in Fulton County, Georgia for any legal proceedings.

You agree to resolve disputes on an individual basis only and waive any right to participate in class action lawsuits or class-wide arbitration.

15. GENERAL PROVISIONS
These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Leadership Edge to Impact.

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated “Last Updated” date. Continued use of Services after changes constitutes acceptance of modified Terms.

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

You may not assign or transfer your rights or obligations under these Terms. We may assign our rights and obligations without restriction.

All notices must be in writing and sent to sandi@leadershipedgetoimpact.com. Notices are deemed received when sent by email.

We are not liable for failure to perform obligations due to circumstances beyond our reasonable control, including natural disasters, pandemics, acts of government, or technical failures.

Provisions that by their nature should survive termination (including confidentiality, intellectual property, limitation of liability, and dispute resolution) shall survive termination of these Terms.

16. ACCEPTANCE OF TERMS
By using our website or engaging our Services, you acknowledge that you have read and understood these Terms, you agree to be bound by these Terms, you have had the opportunity to ask questions or seek independent legal advice, and you understand the nature of coaching services and their limitations.

17. CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us at sandi@leadershipedgetoimpact.com or visit our website at leadershipedgetoimpact.com. We will respond to your inquiry within 5 business days.

Last Updated: January 24, 2026

By using our Services, you agree to these Terms of Service.